TechCycle offers a warranty for devices purchased through our platform, supported by Cyclone. The warranty covers either a three-month or twelve-month period, depending on the option selected at the time of purchase.

The default warranty offered through our staff buyback programme is three months, with an option to upgrade to twelve months.

All other consumer sales include a default twelve-month warranty.

The warranties are defined as:

• Three-Month Warranty: Covers defects in materials under ordinary consumer use for three months from the date of purchase, including manufacturer hardware faults and power supply issues.
• Twelve-Month Warranty: Covers defects in materials under ordinary consumer use for twelve months from the date of purchase, including manufacturer hardware faults and power supply issues.

Can I return a product if I am not satisfied with it?

Returns are accepted only if contact with TechCycle is made and you have obtained a return authorisation. The item must be returned within the specified time frame and meet our terms and conditions of return. TechCycle may offer a comparable replacement product first before accepting the return.

What should I do if my purchased item needs repair?

Contact TechCycle through our website and create a service request, we’ll get the right people on the job, fast. We will repair, upgrade and provide resolution as required for your Service Request, in relation to your device whether as a Warranty Claim or outside of warranty).

A non-refundable assessment fee of $95 applies for all non-warranty and out of warranty cases.

Are software products covered by the warranty?

No, software products purchased from TechCycle are not covered by the warranty. This includes Microsoft Office packages and Microsoft Windows Products.

What items are not covered by the warranty?

• Damage caused by power surges or spikes, including mains power and telecommunication connections.
• Damage caused by overheating due to inadequate ventilation or a dust-free environment.
• Loss or damage whether accidental or deliberate, negligence, theft or any act of God.
• Consequential loss of data of any type.