TechCycle offers a warranty for devices purchased through our platform, supported by Cyclone. The warranty covers either a three-month or twelve-month period, depending on the option selected at the time of purchase.

The default warranty offered through our staff buyback programme is three months, with an option to upgrade to twelve months.

All other consumer sales include a default twelve-month warranty.

The warranties are defined as:

• Three-Month Warranty: Covers defects in materials under ordinary consumer use for three months from the date of purchase, including manufacturer hardware faults and power supply issues.
• Twelve-Month Warranty: Covers defects in materials under ordinary consumer use for twelve months from the date of purchase, including manufacturer hardware faults and power supply issues.

Returns are accepted only if contact with TechCycle is made and you have obtained a return authorisation. The item must be returned within the specified time frame and meet our terms and conditions of return. TechCycle may offer a comparable replacement product first before accepting the return.

Contact TechCycle through our website and create a service request, we’ll get the right people on the job, fast.

We will repair, upgrade and provide resolution as required for your Service Request, in relation to your device whether as a Warranty Claim or outside of warranty.

A non-refundable assessment fee of $95 applies for all non-warranty and out of warranty cases.

No, software products purchased from TechCycle are not covered by the warranty. This includes Microsoft Office packages and Microsoft Windows Products.

The warranty does not cover:

• Damage caused by power surges or spikes, including mains power and telecommunication connections.
• Damage caused by overheating due to inadequate ventilation or a dust-free environment.
• Loss or damage whether accidental or deliberate, negligence, theft or any act of God.
• Consequential loss of data of any type.

TechCycle provides email communications to keep you informed of the progress of your order, including Courier Track and Trace references for your convenience.

Images and photos of products are used for indicative purposes and are not a photo of the actual item being purchased. TechCycle strives to provide accurate descriptions of all items. However, human error can occur. In such cases, we will consider any reasonable complaints and use our discretion to make necessary adjustments.

Yes, registered users of TechCycle's websites can access and update their user details online.

Before you order compare prices on various platforms to ensure you are paying a fair price. Always purchase from reputable retailers or certified preowned programmes by manufacturers. Purchases from reputable retailers or certified preowned programs by manufacturers.

Check if the device's operating system requirements are supported by your current setup or applications. Verify the necessary inputs and outputs for connecting, such as USB ports, HDMI or Ethernet. Make sure the device still receives software updates to keep it functional and secure.

Refurbished items sold through TechCycle are cleaned, graded and optimised for value. They come with warranties, ensuring that you have some level of protection and assurance.

On the other hand, second-hand items are typically sold 'as-is' by their previous owners and may not come with warranties.

Buying through TechCycle helps reduce e-waste and carbon emissions, as it prevents devices from ending up in landfills and reduces the demand for new products.