Warranty and Returns
What is the warranty period for equipment purchased from TechCycle?
TechCycle offers a warranty for devices purchased through our platform, supported by Cyclone. The warranty covers either a three-month or twelve-month period, depending on the option selected at the time of purchase.
The default warranty offered through our staff buyback programme is three months, with an option to upgrade to twelve months.
All other consumer sales include a default twelve-month warranty.
The warranties are defined as:
- Three-Month Warranty: Covers defects in materials under ordinary consumer use for three months from the date of purchase, including manufacturer hardware faults and power supply issues.
- Twelve-Month Warranty: Covers defects in materials under ordinary consumer use for twelve months from the date of purchase, including manufacturer hardware faults and power supply issues.
Can I return a product if I am not satisfied with it?
Returns are accepted only if contact with TechCycle is made and you have obtained a return authorisation. The item must be returned within the specified time frame and meet our terms and conditions of return. TechCycle may offer a comparable replacement product first before accepting the return.
What should I do if my purchased item needs repair?
Contact TechCycle through our website and create a service request, we’ll get the right people on the job, fast.
We will repair, upgrade and provide resolution as required for your Service Request, in relation to your device whether as a Warranty Claim or outside of warranty.
A non-refundable assessment fee of $95 applies for all non-warranty and out of warranty cases.
Are software products covered by the warranty?
Software products purchased from TechCycle are not covered by the warranty. This includes Microsoft Office packages and Microsoft Windows Products.
Are clearance items covered by warranty?
Yes, all clearance products come with a warranty. The length and coverage may vary by category, so check the product details for specifics.
What items are not covered by the warranty?
The warranty does not cover:
- Damage caused by power surges or spikes, including mains power and telecommunication connections.
- Damage caused by overheating due to inadequate ventilation or a dust-free environment.
- Loss or damage whether accidental or deliberate, negligence, theft or any act of God.
- Consequential loss of data of any type.
Ordering and Delivery
How can I track my order?
TechCycle provides email communications to keep you informed of the progress of your order, including Courier Track and Trace references for your convenience. Check out our shipping and delivery page for more information.
What happens if there is an error in the stock levels or product descriptions on the website
Images and photos of products are used for indicative purposes and are not a photo of the actual item being purchased. TechCycle strives to provide accurate descriptions of all items. However, human error can occur. In such cases, we will consider any reasonable complaints and use our discretion to make necessary adjustments.
Can I update my user details online?
Yes, registered users of TechCycle's websites can access and update their user details online.
General Questions
Who is TechCycle?
TechCycle is part of Cyclone Computer Company Ltd, a leading full-service technology partner. Cyclone has been in operation across Aotearoa since 1993.
What should I check when considering used technology?
Always purchase from reputable retailers or certified preowned programmes by manufacturers. TechCycle is a Certified Supplier.
How can I ensure the device is compatible with my existing setup?
Check if the device's operating system requirements are supported by your current setup or applications. Verify the necessary inputs and outputs for connecting, such as USB ports, HDMI or Ethernet. Make sure the device still receives software updates to keep it functional and secure.
What’s the difference between clearance and refreshed devices?
Refreshed devices are refurbished and graded A or B for condition and performance. Clearance items are new or lightly used products offered at reduced prices due to factors like surplus stock, older packaging, or minor cosmetic wear. For more information check here.
What is the difference between second-hand and refreshed tech?
Refreshed items sold through TechCycle are cleaned, graded and optimised for value. They come with warranties, ensuring that you have protection and assurance.
When purchasing second-hand elsewhere, items are typically sold 'as-is' by their previous owners and may not come with warranties.
What are the environmental benefits of buying refreshed devices through TechCycle?
Buying through TechCycle helps reduce e-waste and carbon emissions, as it prevents devices from ending up in landfills and reduces the demand for new products.
Understanding Device Grading
Please visit our Device Grading and Clearance page before purchasing.